Quality Checks, Quality Management and Consulting for Cruises

Why choose our quality checks?

  • To highlight your strengths
  • To identify weaknesses
  • To test standards
  • To improve quality
  • To optimise processes
  • You can opt to customise quality criteria
  • Greater customer satisfaction
  • To increase profit
  • Competitive advantage over competitors

What services do we offer?

  • Mystery check
  • Open quality check
  • Possibility of involving personnel
  • Setting quality advance criteria, or Setting customer specific criteria and standards
  • One off or on a regular basis
  • You can opt for certification (by TÜV Rheinland - a global provider of technical, safety, and certification services)

  • Consultancy services for new buildings and renovations
  • Consultancy services for hotel and shipping operations
  • Consultancy services for product and quality management

In which areas?

  • Website
  • Booking and Reservations
  • Travel Info, car park
  • Check-in
  • Housekeeping
  • Food & Beverages
  • Fitness, Wellness treatments, SPA
  • Entertainment & Daily activities
  • Cruise management
  • Routing & Shore excursions
  • Atmosphere & Decor
  • Service & Friendliness
  • Health & Safety

Who are our customers?

  • Cruise shipping lines
  • Cruise operators
  • River and ocean cruises
  • External partners such as TÜV Rheinland (a global provider of technical, safety, and certification services)
  • Publishing houses & Broadcasting companies

Tailor-made offers

  • Please contact us if you require prices for quality- and mystery checks
  • Reduced rates for multiple ships
  • Reduced rates for repeat checks

  • Tailor-made offers for quality- and mystery checks over a number of days
  • Tailor-made offers for consultancy services for product and quality management
  • We will gladly carry out quality- and mystery checks according to your needs and requirements, and will provide the relevant tailor-made offers