Quality Checks and Mystery Checks for Hotels

We are happy to assist you!

Tel. +49-30-265 582 70

Why choose our quality-checks?

  • To highlight your strengths
  • To identify weaknesses
  • To test standards
  • To improve quality
  • To optimise processes
  • You can opt to customise quality criteria
  • Greater customer satisfaction
  • To increase profit
  • Competitive advantage over competitors

Our methods

  • Undercover mystery check
  • Open quality check
  • Possibility of involving personnel
  • Setting quality advance criteria
  • Or setting customer specific criteria and standards
  • One off or on a regular basis
  • You can opt for certification (by TÜV Rheinland - a global provider of technical, safety, and certification services)

In which areas?

  • Website
  • Booking and Reservations
  • Travel Info, garage, car park
  • Front office
  • Rooms
  • Housekeeping
  • Food & Beverages
  • Fitness, Wellness treatments, SPA
  • Atmosphere & Decor
  • Service & Friendliness
  • Health & Safety

Who are our customers?

  • Privately run hotels
  • Hotel chains
  • Owners and Operators
  • External partners such as TÜV Rheinland (a global provider of technical, safety, and certification services)
  • Publishing houses & Broadcasting companies

How does it work with quality checks for hotels

  • Initial telephone meeting
  • Establishing format and criteria
  • Website check
  • Online or telephone booking
  • Afternoon check-in
  • On site quality check / Mystery check
  • Overnight stay
  • Morning check-out
  • Optional evaluation meeting and site-inspection possible
  • Follow-up written report, possibly including photographs

Standard package prices

  • €1,290 for businesses based in Germany
  • €1,790 for businesses based in Europe
  • Prices quoted are net, and do not include VAT
  • Prices quoted include travel expenses
  • Client covers agreed hotel expenses

Special agreements and tailor-made service offers

  • Please contact us if you require prices for other parts of the world
  • Reduced rates for multiple establishments
  • Reduced rates for repeat checks
  • Tailor-made offers for quality checks over a number of days
  • Tailor-made offers for special agreements
  • We will gladly carry out quality checks according to your needs and requirements, and will provide the appropriate tailor-made offers