Quality Checks and Mystery Checks for Hotels

Why choose our quality-checks?

  • To highlight your strengths
  • To identify weaknesses
  • To test standards
  • To improve quality
  • To optimise processes
  • You can opt to customise quality criteria
  • Greater customer satisfaction
  • To increase profit
  • Competitive advantage over competitors

Our methods

  • Undercover mystery check
  • Open quality check
  • Possibility of involving personnel
  • Setting quality advance criteria
  • Or setting customer specific criteria and standards
  • One off or on a regular basis
  • You can opt for certification (by TÜV Rheinland - a global provider of technical, safety, and certification services)

In which areas?

  • Website
  • Booking and Reservations
  • Travel Info, garage, car park
  • Front office
  • Rooms
  • Housekeeping
  • Food & Beverages
  • Fitness, Wellness treatments, SPA
  • Atmosphere & Decor
  • Service & Friendliness
  • Health & Safety

Who are our customers?

  • Privately run hotels
  • Hotel chains
  • Owners and Operators
  • External partners such as TÜV Rheinland (a global provider of technical, safety, and certification services)
  • Publishing houses & Broadcasting companies