Quality Checks for airlines

Why choose our quality checks?

  • To highlight your strengths
  • To identify weaknesses
  • To test standards
  • To improve quality
  • To optimise processes
  • You can opt to customise quality criteria
  • Greater customer satisfaction
  • To increase profit
  • Competitive advantage over competitors

Our methods

  • Undercover mystery check
  • Open quality check
  • Possibility of involving personnel
  • Setting quality advance criteria
  • Or setting customer specific criteria and standards
  • One off or on a regular basis

In which areas?

  • Website
  • Booking and Reservations
  • Check-in
  • Lounge
  • Boarding & Welcome
  • Cabin area and seating
  • Restrooms
  • Cleanliness
  • Food & Beverages
  • Atmosphere & Decor
  • Service & Friendliness
  • Health & Safety

Who are our customers?

  • Airlines
  • Charter companies/tour operators
  • Catering companies
  • Publishing houses & Broadcasting companies

Tailor-made offers

  • Please contact us if you require prices for quality checks and mystery checks
  • Reduced rates for multiple aircrafts
  • Reduced rates for repeat checks

  • Tailor-made offers for consulting services for product and quality management
  • We will gladly carry out quality- and mystery checks according to your needs and requirements, and will provide the appropriate tailor-made offers